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Operations Management & Administrative Support

Operations Manager: An operations manager runs the day-to-day operations of an organization or business. Their sole purpose is to find ways to make the company more productive by providing effective methods in its business operations. An individual in this position usually prepares program budgets, facilitates several programs around the company, controls inventory, handles logistics and interviews and supervises employees. A person interested in operations management needs to have a strong leadership background and must know how to handle problems quickly and efficiently. In addition, she must have great communication skills. Skills Include:

  • Program Management
  • Quality Control Management
  • Logistics management
  • Budget management
  • Operational strategizing
  • Manage support services
  • Managing third party relations


Administrative and Operations Services. Szanca currently provides administrative support to the Department of Homeland Security (DHS) and a number of their subcomponent Agencies on the PACTS contract. In this capacity we provide day-to-day office administrative support services to include:

  • Answer, screen and transfer inbound phone calls
  • Receive and direct visitors and clients
  • General clerical duties including photocopying, faxing, and mailing
  • Maintain electronic and hard copy filing system
  • Retrieve documents from the filing system
  • Handle requests for information and data
  • Resolve administrative problems and inquiries
  • Prepare written responses to routine inquiries
  • Prepare and modify documents including correspondence, reports, drafts, memos, and emails
  • Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
  • Prepare agendas for meetings and prepare schedules
  • Record, compile, transcribe and distribute minutes of meetings
  • Open, sort and distribute incoming correspondence
  • Maintain office supply inventories
  • Coordinate maintenance of office equipment
  • Coordinate and maintain records for staff, telephones, parking, and petty cash


Court Reporting and Stenotype Services. The Contractor shall also provide verbatim reporting and stenotype recording of live legal proceedings, and transcribe subsequent recorded materials and any other business support services, for example, address barcoding services, bar code imprinting services, and mail presorting services.